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Want to get more info on a product?
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The Hockey Shop

Get answers to your frequently asked questions or if you have further concerns on your orders you can email sales@thehockeyshop.com or call 1-800-567-7790

The Hockey Shop FAQ and Help Center

How do I track my order?

How do I edit or cancel my order?

How do I pick up my order?

How do I find my order number?

Where is my order?

Some items are missing from my order

The items are different/wrong from what I ordered

Orders

What payment options are available?

Do you offer installment payments?

Can I purchase a gift card?

Can I check the balance of my gift card?

Payment & Billing

How do I  return/exchange an item?

How long do I have to return an item?

Which items are eligible for return?

Is there a return fee?

When will I get my refund?

What happens if the price drops?

Do discounts apply to all items?

Price matching with other websites / stores?

What does MAP mean?

Price Policy

How do I find the right size and fit?

The right fit for Player Glove

The right fit for a Player Shin Guard

The right fit for a Player Shoulder Pads

How to properly fit a Hockey Helmet

The right fit for Skates

How to take care of your Skates

Choosing the right roller skate

What are roller skates made of?

The right fit for a Player Pant

The right fit for Player Elbow Pad

How to choose the right Hockey Stick

How to tape your hockey stick

The right fit for Goalie Leg Pads

The right fit for Goalie Catch Gloves

The right fit for a Goalie Blocker

The right fit for Goalie Pants

The right fit for Goalie Chest Protector

The right fit for a Goalie Mask

How to choose the right Goalie Stick

What happens if a product doesn't fit right?

How can I find out more about a product?

What does Source Exclusive mean?

Product Info

Do you offer free shipping?

Can I pick up my order in-store?

How long will shipping take?

Do you offer international shipping?

Do you offer expedited shipping?

How do you ship hockey sticks?

International Orders – Duties & Taxes

Shipping

Can you fix my hockey gear and skates?

Can you sharpen my hockey skates?

What is Skate Profiling?

I want to know more about Custom Skate Fitting

Do you customize jerseys?

Store Services

How do I process a warranty claim?

Which items have a warranty?

When does the warranty period begin?

How long is the warranty period?

Warranties

Modify or cancel your orders and explore payment options available at The Hockey Shop.

Explore payment options and information here at The Hockey Shop.

Learn how to return purchased hockey and goalie items and find out the eligibility and time frame for returns at The Hockey Shop.

Eligible items can be returned or exchanged using the returns portal here: https://thehockeyshop.loopreturns.com/

MAP, best price guarantee, discount offers and price drop at The Hockey Shop.

Learn more about hockey and goalie products at The Hockey Shop or call 1-800-567-7790 for more product info.

Learn how to get free shipping or pick up in-store for hockey and goalie products at The Hockey Shop. Find out shipping times and destinations both within and outside Canada.

Equipment Repair, Custom Skate Fitting, Skate Sharpening and more services offered by The Hockey Shop.

Info on hockey and goalie items under warranty, warranty period and how to process a warranty claim at The Hockey Shop.

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