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Warranties

Info on hockey and goalie items under warranty, warranty period and how to process a warranty claim at The Hockey Shop.

How do I process a warranty claim?

If you're here because an item is faulty or defective...sorry to hear! We'll work to get that item replaced for you. Our store carries many brands that offer extensive warranties for premature breakage, which means you could receive a replacement pro

Which items have a warranty?

Nearly all the hockey and goalie products we sell are covered by a manufacturer's warranty. For a full list of products covered by warranty, visit our Warranty Information page. Pro stock equipment is not covered under warranty as these items have be

When does the warranty period begin?

All warranties begin from the original purchase date, not the date of arrival. You can find information for each brand on our website under Warranty Information. This page outlines all warranty timelines, policies and procedures.

How long is the warranty period?

In general, hockey and goalie sticks are covered by a 30 day warranty. Protective goods typically have a 90 day warranty. Helmets and masks are often covered up to 1 year. For full details offered by each brand, kindly visit our Warranty Information