How do I process a warranty claim?Updated 2 months ago

If you're here because an item is faulty or defective...sorry to hear! We'll work to get that item replaced for you. Our store carries many brands that offer extensive warranties for premature breakage, which means you could receive a replacement product. If you're located in Langley, BC, our retail location is ready to assist you. However, if you're shopping from out of town, you can submit a warranty claim digitally using photos of the item. You can find information for each brand on our website under Warranty Information. This page outlines all warranty timelines, policies, and procedures.