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Returns

The Hockey Shop

We&apos;re sorry to hear this. Please let us know exactly what item/color/size you actually received, and reach out to us through this link <a href="https://the-hockey-shop-cad-zkxqkakqkr7.gorgias.help/en-US/contact">here</a> or give us a call at 604-589-8299 or toll free at 1-800-567-7790.

We're sorry to hear this. Please let us know exactly what item/color/size you actually received, and reach out to us through this link here or give us a call at 604-589-8299 or toll free at 1-800-567-7790.

The items are different/wrong from what I ordered

Orders

How do I track my order?

How do I edit or cancel my order?

How do I pick up my order?

How do I find my order number?

Where is my order?

Some items are missing from my order

What payment options are available?

Do you offer installment payments?

Can I purchase a gift card?

Can I check the balance of my gift card?

Payment & Billing

How do I  return/exchange an item?

How long do I have to return an item?

Which items are eligible for return?

Is there a return fee?

When will I get my refund?

What happens if the price drops?

Do discounts apply to all items?

Price matching with other websites / stores?

What does MAP mean?

Price Policy

How do I find the right size and fit?

The right fit for Player Glove

The right fit for a Player Shin Guard

The right fit for a Player Shoulder Pads

How to properly fit a Hockey Helmet

The right fit for Skates

How to take care of your Skates

Choosing the right roller skate

What are roller skates made of?

The right fit for a Player Pant

The right fit for Player Elbow Pad

How to choose the right Hockey Stick

How to tape your hockey stick

The right fit for Goalie Leg Pads

The right fit for Goalie Catch Gloves

The right fit for a Goalie Blocker

The right fit for Goalie Pants

The right fit for Goalie Chest Protector

The right fit for a Goalie Mask

How to choose the right Goalie Stick

What happens if a product doesn't fit right?

How can I find out more about a product?

What does Source Exclusive mean?

Product Info

Do you offer free shipping?

Can I pick up my order in-store?

How long will shipping take?

Do you offer international shipping?

Do you offer expedited shipping?

How do you ship hockey sticks?

International Orders – Duties & Taxes

Shipping

Can you fix my hockey gear and skates?

Can you sharpen my hockey skates?

What is Skate Profiling?

I want to know more about Custom Skate Fitting

Do you customize jerseys?

Store Services

How do I process a warranty claim?

Which items have a warranty?

When does the warranty period begin?

How long is the warranty period?

Warranties

The items are different/wrong from what I orderedUpdated 2 months ago