How do I return/exchange an item?Updated 2 months ago

Eligible items can be returned or exchanged using the returns portal here: Returns Portal.

We have tried to make our in-store and website return policy as easy as possible. If you are unsatisfied with your purchase in any way, you can return unused items in new condition within 90 days for a full refund, no questions asked. The refund will be processed using the same method that the original purchase was made.

Return Online

You can proceed to our Returns Portal. For further assistance you can also reach out to our customer support team at [email protected] or call us at 1-800-567-7790 to start the return process with your order number and details about the item you wish to return. 

Return In-Store

You can visit our retail location in Langley, BC and present your order confirmation or packing slip as proof of purchase. 

Unreturnable Items

The following items are not eligible for returns or exchanges:

• Jocks & Jills
• Baselayer Bottoms
• Boxers & Briefs
• Mouth Guards
• Used Products
• PPE/Fabric Face Masks