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Returns

The Hockey Shop

<p>We offer a 90 day hassle free returns via our <a class="fr-strong" href="https://thehockeyshop.loopreturns.com/#/" rel="noopener noreferrer" target="_blank"><span style="color: rgb(0, 0, 0);">Returns Portal</span></a>.</p>

We offer a 90 day hassle free returns via our Returns Portal.

What happens if a product doesn't fit right?

Product Info

How do I track my order?

How do I edit or cancel my order?

How do I pick up my order?

How do I find my order number?

Where is my order?

Some items are missing from my order

The items are different/wrong from what I ordered

Orders

What payment options are available?

Do you offer installment payments?

Can I purchase a gift card?

Can I check the balance of my gift card?

Payment & Billing

How do I  return/exchange an item?

How long do I have to return an item?

Which items are eligible for return?

Is there a return fee?

When will I get my refund?

What happens if the price drops?

Do discounts apply to all items?

Price matching with other websites / stores?

What does MAP mean?

Price Policy

How do I find the right size and fit?

The right fit for Player Glove

The right fit for a Player Shin Guard

The right fit for a Player Shoulder Pads

How to properly fit a Hockey Helmet

The right fit for Skates

How to take care of your Skates

Choosing the right roller skate

What are roller skates made of?

The right fit for a Player Pant

The right fit for Player Elbow Pad

How to choose the right Hockey Stick

How to tape your hockey stick

The right fit for Goalie Leg Pads

The right fit for Goalie Catch Gloves

The right fit for a Goalie Blocker

The right fit for Goalie Pants

The right fit for Goalie Chest Protector

The right fit for a Goalie Mask

How to choose the right Goalie Stick

How can I find out more about a product?

What does Source Exclusive mean?

Do you offer free shipping?

Can I pick up my order in-store?

How long will shipping take?

Do you offer international shipping?

Do you offer expedited shipping?

How do you ship hockey sticks?

International Orders – Duties & Taxes

Shipping

Can you fix my hockey gear and skates?

Can you sharpen my hockey skates?

What is Skate Profiling?

I want to know more about Custom Skate Fitting

Do you customize jerseys?

Store Services

How do I process a warranty claim?

Which items have a warranty?

When does the warranty period begin?

How long is the warranty period?

Warranties

What happens if a product doesn't fit right?Updated a year ago